![]() Ombudsman for Banking Services and InvestmentsĢ0 Queen Street West, Suite 2400, P.O. If you are not satisfied with our decision or 56 days have passed since we received your complaint and we have not issued a decision, you may refer your complaint to the Ombudsman for Banking Services and Investments (OBSI), an independent body appointed to resolve disputes between financial institutions and their clients and/or the Financial Consumer Agency of Canada (FCAC), at:.If your complaint has not been resolved to your satisfaction after following steps 1 and 2 of this complaint process, you may ask to have the complaint sent to the Complaints Officer at JPM Canada to be escalated to JPM Canada’s Chief Complaints Officer.Morgan Executive Office is unable to resolve or close the complaint within 14 days. Your complaint will also be escalated to a Complaints Officer at JPM Canada if the J.P. Morgan Executive Office, you can ask that person to escalate your complaint to a Complaints Officer at JPM Canada. If you are not satisfied with the resolution offered to you by the J.P. ![]() Once we receive your complaint, we will provide you with a written acknowledgment of receipt, together with a copy of these procedures. Telephone: Canada and U.S.: 1-88 (English and French) Morgan Executive Office will attempt to resolve or close your complaint within 14 days. Morgan Executive Office as soon as the problem arises, by phone or fax.
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